Social Media Outsourcing

Our Twemps service manages social media accounts for clients after hours and weekends, allowing them to offer extended coverage when their customers are still using their services.

Many businesses already know the benefits of engaging with customers through social networking, but very few can respond after their community managers have finished their shift. For example, bank ATMs and online banking services can and do fail when the call centres are not staffed. Airports sometimes have delays affecting thousands of travellers. Our staff can step in and lend a hand, at least to provide a response to acknowledge the issues and relay them to be handled by the daytime team.

In addition to helping Australian clients, we are well positioned to handle customers in other time zones, such as New Zealand, USA, Canada, and UK.

For more information, please visit the Twemps.com website.